Dear valued member,

We hope you are enjoying your Tambellini membership. At this point in your journey, you may have accessed our many resources and services available to you. To better serve you and ensure you have the support needed for your institution’s technology projects, we would like to get your feedback. Please tell us how we are doing by taking a three-minute survey.

You will be asked an important question about your satisfaction, often referred to as Net Promoter Score* (NPS). NPS is a proven metric which provides the core measurement for customer experience management programs worldwide. On a scale of 0-10, we strive for 9’s and 10’s.

Looking forward to your feedback.

Vicki Tambellini
President and CEO
vicki.tambellini@thetambellinigroup.com

* Net Promoter Score®, or NPS®. NPS measurements as follows: Promoters of our work are 9-10; Passives are 7-8; and Detractors are 0-6

First Name

Last Name

Institution/Company

Phone Number

How satisfied are you with your Tambellini analyst hours? Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied

Overall, how would you rate the research reports published by The Tambellini Group? Extremely helpfulVery helpful Somewhat helpfulNot so helpfulNot at all helpful

How helpful are the quarterly Analyst-Client webinars hosted by The Tambellini Group? Extremely helpfulVery helpfulSomewhat helpfulNot so helpfulNot at all helpful

How satisfied are you with the follow-through you receive from The Tambellini Group? Very satisfiedSomewhat satisfiedNeither satisfied nor dissatisfiedSomewhat dissatisfiedVery dissatisfied

Why did you choose this rating?

What could we do to improve our existing service offerings? Are there additional services you would find value in Tambellini providing?

What future webinar topics would be most valuable to you going forward?

What about your Tambellini membership do you find the most valuable? Why?

Based on your experience so far, do you plan to continue to be a Tambellini member when your current agreement is up for renewal? YesNoUnsure

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